If you're already sending e-mail promotions, or even if
you're only thinking about getting started with e-mail marketing, you're
probably keeping an ear to the ground for the latest updates on the spam
front.
If you're not doing this already, now is definitely the time to start! The
consequences if you're labeled a spammer -- even if you've made an honest
mistake -- are getting more serious all the time.
If your e-mail is blocked because of spam complaints (or even because it
contains certain words and phrases), as much as 50% of your e-mail may be
"filtered" and never reach your subscribers.
It can take weeks -- even months -- to resolve the issue. In some cases,
if you really mess up, you may NEVER be able to send e-mail from a
particular domain or IP address ever again.
If this happens, you'll lose valuable promotion opportunities with your
opt-in list. Your relationship and credibility with your subscribers will
fade away into nothing as time passes and they don't hear from you. And
you don't even want to THINK about the cost and hassle of setting up a new
domain and IP address.
I'm ALWAYS on the lookout for the latest information on spam rules, laws,
tools, and tips. (And boy, do things change fast!) After all, I know how
valuable this information is to my subscribers, and I wouldn't want any of
you to find yourselves in trouble because you weren't fully up-to-date.
That's why I sent two of my full-time abuse investigators to last month's
Federal Trade Commission spam conference in Washington, DC. Here are some
of the most important updates from the report they brought back:
--------------------------------------
1. Definitions are changing
--------------------------------------
You've probably noticed that some people use terms like "UCE," "UBE," and
"spam" interchangeably, while others insist that these three terms mean
very different things.
Even the definition of opt-in e-mail itself is constantly evolving. There
are still no set-in-stone definitions of many spam-related terms, but
here's a basic primer on the terms you absolutely need to know before
launching your next e-mail marketing campaign:
OPT-IN E-MAIL: Simply put, opt-in e-mail is e-mail sent to people who have
given you permission to contact them via e-mail. It builds on existing
relationships with customers, newsletter subscribers, affiliates, business
contacts, and sales leads -- people who have given you permission to
contact them on a particular subject. This is why opt-in e-mail is
sometimes referred to as "permission-based" e-mail marketing.
CONFIRMED OPT-IN: Confirmed opt-in adds one more level of permission to
your list. Basically, when a new person subscribes to your e-mail list,
they are sent a confirmation e-mail with an "unsubscribe" option included.
DOUBLE CONFIRMED OPT-IN: Double confirmed opt-in takes it even one step
further. First, a visitor arrives at your site and enters their name and
e-mail address to join your opt-in list. Then, that visitor is sent an
e-mail asking them to confirm their request by clicking on a link within
the message. Only once they click the link is their e-mail address added
to your opt-in list.
SPAM: Spam is basically (a) unwanted e-mail sent by a company or person
with whom the recipient has had no prior contact, and/or (b) unwanted
e-mail sent to someone who has specifically requested to be removed from
the sender's mailing list.
FALSE POSITIVE: In the context of e-mail promotions, a false positive is
any legitimate e-mail that is mistakenly filtered as spam. If you notice
that your response rate drops drastically for a particular mailing (you
ARE tracking your response rates, aren't you?), your message may have been
caught in spam filters as a false positive.
Now, we know there will be people who disagree (okay, strongly disagree)
with these definitions of opt-in e-mail. There was heavy debate about
these definitions at the FTC conference, and there will continue to be
heavy debate out there in the real world.
Some people will feel these definitions are too restrictive -- and others
will argue that they don't go far enough. We accept these differences of
opinion as the consequence of attempting to educate the general population
about responsible e-mail marketing.
Just keep in mind that these definitions are based on the panel
discussions that took place at the spam conference -- and that they're
going to affect the way you do business online.
--------------------------------------
2. Spam is an ever-increasing problem -- and it's costing YOU money!
--------------------------------------
One thing that truly became clear at the FTC spam conference is that spam
is definitely NOT going away. In fact, despite all the spam filtering
programs, ISP initiatives, and even state legislation, spam is becoming a
bigger problem every day.
Just look at the stats that came to light at the conference:
-75% of AOL's e-mail volume is spam.
-75%-80% of Nortel's e-mail volume is spam -- and they expect the amount
of spam they deal with to double every six weeks!
-Yahoo! is stopping 500% more spam than they were one year ago.
-Bell South experienced a 25% increase in the spam getting through their
filters in the six weeks leading up to the Conference alone.
And get this: Panelists agreed that all in all, spam costs $8 billion to
$14 billion to deal with every year! That's BILLION with a "B"!
If you're thinking that the cost of spam isn't your problem, think again.
Even if you've never sent a promotional e-mail, you're paying a small part
of that $8 billion to $14 billion yourself. According to Ferris Research,
ISPs spend between $5 and $20 per user every year to deal with spam (AOL
spends $4 to $5 per user EVERY MONTH!) -- and that cost is passed down to
their subscribers. That's you!
If you ARE sending promotional e-mail, you could potentially bear even
more of the cost -- if you don't watch your step!
If you are accused of spamming, or if your messages get caught in spam
filters, you will suffer lost revenue, inaccurate campaign measurements,
and a damaged reputation -- not to mention the more serious consequences I
mentioned earlier.
I just can't emphasize enough how important it is for you to absolutely
ensure that you do not send spam -- accidentally or otherwise!
--------------------------------------
3. ISPs are losing patience
--------------------------------------
With the hard costs of spam skyrocketing, it's no wonder that ISPs are
getting a little upset. Just think about the situation from the point of
view of an ISP.
Not only do all those spam messages take up a ton of bandwidth
(costing the ISPs money), they also annoy the customers of those ISPs. As
customers grow more and more annoyed with spam, they start to complain
about the problem. And the ISPs know that if they can't keep their
customers happy, the customers will leave.
That's why many of the larger online services are implementing their own
anti-spam measures -- and they're giving their users the power to
determine what is spam and what is not.
The latest releases from MSN (Hotmail), Yahoo!, and AOL all include some
form of spam filtering or reporting. And these features are being used --
a lot! In early March 2003, AOL reported that they had blocked over a
billion spam messages in one day!
AOL, Yahoo!, and MSN Hotmail users all have a "Report Spam" button at
their fingertips. And despite the fact that AOL, Yahoo!, and MSN are in
direct competition with one another, they've recently joined together to
fight the problem of spam.
What this means for you is that you need to work harder than ever to make
sure your subscribers know who you are, what your relationship is to them,
and why you're sending them e-mail.
It's no longer safe to assume that your readers know who you are --
because if they don't, you're going to find yourself facing spam
accusations, no matter how "clean" your list may be.
Make sure to remind your readers -- in the very first paragraph of every
e-mail you send -- what their relationship is with you. Here's an example
you can customize for your own promotions:
As a subscriber to my newsletter, I know you are interested in the
latest developments in the Internet Marketing industry. That's why I
wanted to make sure I let you know about...
For more tips on establishing a good relationship with your opt-in
subscribers, and on making sure your e-mail messages are among the ones
they want to receive, go to:
http://www.marketingtips.com/newsletter/issue80/page1.html
--------------------------------------
4 . Legislation is coming
--------------------------------------
Various levels of government are starting to get involved in the fight
against spam. Many states now have anti-spam laws -- and these laws are
being used.
While it's still hard for individual e-mail users to use the laws to do
much about spam, large online service providers have successfully sued
spammers who were seen as hijacking their bandwidth resources!
Known spammers have also been successfully prosecuted under the "Computer
Fraud and Abuse" Act, and even under trespassing laws! Still, panelists at
the conference agreed that federal legislation is the next step to getting
spam under control.
Interestingly enough, shortly after the conference, a new federal
anti-spam bill was introduced. Unlike the several attempts at federal
legislation that came before it, the new "RID-Spam" Act (short for
"Reduction in Distribution of Spam") is expected to move quickly through
Congress.
If the RID-Spam Act does become law, there will be serious legal penalties
(including the possibility of jail time) for repeat spam offenders. Here
are some of the highlights of the RID-Spam Act:
-NO-SPAM REGISTRIES: Just like "no-call" lists for telemarketers, the FTC
will maintain a "no-spam" list.
-SUBJECT-LINE LABELING: Anyone sending commercial mass e-mails will be
required to use the label "ADV" (short for "advertisement") in the subject
line. (Although panelists agreed this would do little to curb the problem
of spam.)
-REAL E-MAIL HEADERS AND ADDRESSES: Stiff punishments could be imposed for
making e-mail look like it came from somewhere (or someone) else.
Of course, there's much more to the proposed legislation than I can cover
here... after all, I'm not a lawyer! The important thing to realize is
that this proposed legislation is out there -- and so are several other
proposals. Sooner or later, federal spam legislation WILL be a reality.
The best way to keep yourself informed about the latest developments in
spam laws is to visit:
http://www.spamlaws.com
It's a great resource site for finding out what's going on with both state
and federal laws.
--------------------------------------
5. Final thoughts
--------------------------------------
One thing the FTC spam conference really made clear is that everyone is
fed up with spam -- and everyone agrees that something needs to be done.
With more and more time and money being dedicated to managing spam all the
time, it's clear that the current systems just aren't working.
Whether the next step is federal legislation or just placing increased
power in the hands of e-mail recipients, your strategy is simple:
1) Make sure you have permission to e-mail the people on your list
2) Keep spotless records
3) Only contact your list members about things that they're likely to be
interested in
4) Include a clear "unsubscribe" option in every message you send
Above all, ALWAYS be sure to focus on your relationship with your
subscribers. Every time you contact them, make sure they know exactly who
you are -- and remind them why they should care what you have to say.
Most of your subscribers have a "This is Spam" button (not to mention a
"Delete" button!) easily within reach. It's your job to make sure they're
NOT inclined to use it.
Finally, make sure you keep yourself well informed. The rules are changing
all the time, and you simply need to know what's going on if you want
e-mail marketing to work for your business.
Rest assured that I'll be on the lookout for the latest developments in
the war on spam -- and I'll make sure all of my subscribers are in the
know, too.
***********************************************************************
Here is one way to avoid the spam problems all together....click on the picture below...
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